Last updated: October 2026
We want you to be fully satisfied with our services. This policy explains when you can cancel and how refunds are processed.
1. Cancellation before work starts
If you cancel an order before we start working on it, you will receive a full refund.
2. Cancellation after work starts
If you cancel after work has started, we will refund the payment minus the value of work already completed and any non-refundable third-party costs (such as domain registration, hosting, paid plugins or ad spend already paid to Meta/Google).
3. Service not delivered or not as agreed
If we fail to deliver the agreed service, or the delivered work does not match the agreed scope and we cannot correct it within a reasonable time, you are entitled to a full or partial refund.
4. Duplicate or wrong payment
If you were charged twice or paid an incorrect amount by mistake, the extra amount will be refunded in full.
5. How to request a refund
Email [email protected] or call +880 1303-778844 with your name, invoice/transaction ID and the reason for the request. We will respond within 2 working days.
6. Refund timeline
Once a refund is approved, it will be processed within 7 to 10 working days. The money is returned to the original payment method (card, mobile banking or bank account) used for the payment. Your bank or mobile financial service provider may take additional time to show the amount in your account.
7. Non-refundable items
- Domain names once registered
- Advertising budget already spent on Meta, Google or other platforms
- Third-party licences or subscriptions already purchased on your behalf
8. Contact
Kazi IT Solutions
Trade License No: 2026-01091 (Faridpur Municipality)
Registered Address: 0009 Housing State, Roghunondonpur, Faridpur Sadar, Faridpur 7804, Bangladesh
Phone: +880 1303-778844 | Email: [email protected]